Terms & Conditions

1.          These terms

1.1      What these terms cover. These are the terms and conditions on which we supply products to you.

1.2     Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact our Customer Service team to discuss.

2.          Information about us and how to contact us

2.1      Who we are. We are Core Communication Retail Limited, a company registered in England and Wales. Our company registration number is 8301089. Our registered office is at 956 Buckingham Avenue, Slough, SL1 4NL. Our registered VAT number is GB 151413351

2.2    How to contact us. You can contact our Customer Service team using the form on our website, by emailing us at contact@coreaccessories.co.uk 

2.3      How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4      “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3.          Our contract with you

3.1      How we will accept your order. You will receive an acknowledgement email confirming we have received your order. This does not constitute acceptance of your order. Our acceptance of your order takes place when we dispatch your products and send you a dispatch confirmation email.

3.2       If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline, if payment cannot be authorised, or where we reasonably suspect fraudulent or unauthorised activity.

3.3      Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact our Customer Service team about your order.

3.4      We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

4.          Our products

4.1      Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2       Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3       Product compatibility. It is your responsibility to check that a product is compatible with your device before placing your order. If you are unsure, please contact our Customer Service team before purchasing.

4.4       Product availability. All products are subject to availability. We reserve the right to withdraw or discontinue products or to make reasonable changes to product specifications where necessary.

5.          Product safety

5.1       Compliance with safety requirements. All products we supply comply with the applicable UK product safety legislation and regulations in force at the date of supply.

5.2       Following instructions and warnings. You must use the product only as intended and in accordance with any instructions, warnings and guidance provided with it.

5.3       Product recalls and safety notices. If we become aware of a safety issue affecting a product you have purchased, we will contact you using the details you provided to us and may ask you to stop using the product and to return or dispose of it in accordance with our instructions.

5.4      Reporting a safety concern. If you believe a product is unsafe, defective or does not meet the required safety standards, please contact our Customer Service team immediately.

5.5       Misuse of products. We will not be responsible for any injury, loss or damage arising from your failure to follow the instructions or warnings provided with a product, or from use of a product for a purpose other than that for which it is intended, except where such liability cannot be excluded by law.

6.          Electrical take-back

6.1           Electrical take-back and recycling. If you purchase electrical or electronic equipment from us, take-back and recycling arrangements may be available for your old electrical equipment. Further information about the arrangements available, including how to recycle your old electrical equipment, is set out on our Electrical Take-Back page.

7.          Your rights to make changes

7.1      If you wish to make a change to your order please contact our Customer Service team. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 – Your rights to end the contract).

8.          Our rights to make changes

8.1       Minor changes to the products. We may change the product: (a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement minor technical adjustments and improvements, for example to address a safety issue or security threat. These changes will not affect your use of the product.

8.2       More significant changes to the products and these terms. In addition, we may change these terms or the product, but if we do so we will notify you and you may then contact our Customer Service team to end the contract before the changes take effect and receive a refund for any products paid for but not received.

9.          Providing the products

9.1        Delivery costs. The costs of delivery will be as displayed to you on our website.

9.2       When we will provide the products. We will deliver the products to you within the delivery timescales shown on our website and, in any event, within 30 days after the day we accept your order.

9.3       We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact our Customer Service team to end the contract and receive a refund for any products you have paid for but not received.

9.4       If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will follow any delivery instructions you have given us. If you have told us we may leave the products in a safe place, with a neighbour or at a collection point, we will do that. If you have not, our courier will leave a card telling you how to arrange another delivery or collect the products.

9.5       If you are unable to locate your delivery. If you are unable to locate the products following delivery, please contact our Customer Service team as soon as possible so that we can help you locate them or, where appropriate, arrange a replacement or refund.

9.6       Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply: (a) we have refused to deliver the goods; (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or (c) you told us before we accepted your order that delivery within the delivery deadline was essential.

9.7      Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 8.6, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must return them to us, post them back to us or (if they are not suitable for posting) allow us to collect them. We will pay the costs of postage or collection. Please contact our Customer Service team to arrange collection.

9.8      When you become responsible for the goods. A product which is goods will be your responsibility from the time you, or someone you have asked to take delivery for you, receives it.

9.9      When you own goods. You own a product which is goods once we have received payment in full.

9.10   Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to: (a) deal with technical or safety problems or make minor technical changes; (b) update the product to reflect changes in relevant laws and regulatory requirements; (c) make changes to the product as requested by you or notified by us to you (see clause 7).

10.          Your rights to end the contract

10.1      You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 12;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2;

(c) If you have just changed your mind about the product, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 9.6.

10.2      Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 7.2); (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (c) there is a risk that supply of the products may be significantly delayed because of events outside our control; (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or (e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 8.6).

10.3      Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

10.4      When you don't have the right to change your mind. In certain circumstances, your right to cancel may not apply where an exception applies under the Consumer Contracts Regulations 2013. You do not have the right to change your mind about: products made to your specification or clearly personalised; sealed products that are not suitable for return for health protection or hygiene reasons, once they have been unsealed; sealed software, audio recordings or video recordings, once they have been unsealed; and products that become inseparably mixed with other items after delivery.

10.5      How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receive the goods. If your order is delivered in more than one instalment, the 14 days start on the day you receive the last instalment.

10.6      Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 9.1), you can still end the contract before it is completed. A contract for goods is completed when the product is delivered and paid for. If you want to end the contract in these circumstances, just contact our Customer Service team to let us know. The contract will not end until after the day on which you contact our Customer Service team. We will refund any advance payment you have made for products which will not be provided to you.

11.    How to end the contract with us (including if you have changed your mind)

11.1   Tell us you want to end the contract. To end the contract with us, please contact our Customer Service team. Please provide your name, home address, details of the order and, where available, your phone number and email address. You can use the cancellation form on our website if you prefer, but you do not have to.

11.2   Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods by posting them back to us. Please contact our Customer Service team to arrange a return. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

11.3   Condition of returned goods. If you are exercising your right to change your mind, you must take reasonable care of the products and only handle them to the extent necessary to establish their nature, characteristics and how they work. If the products show signs of use beyond this, we may reduce your refund to reflect the reduction in value caused.

11.4   When we will pay the costs of return. We will pay the costs of return: (a) if the products are faulty or misdescribed; (b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

11.5   How we will refund you. We will refund you the price you paid for the products and the cost of standard delivery, by the method you used for payment. If you chose a faster or more expensive delivery option, we will refund the cost of our standard delivery only. Clause 10.4 sets out who pays the cost of returning products to us.

11.6   When your refund will be made. If you are exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 10.2.

12.    Our rights to end the contract

12.1   We may end the contract if you break it. We may end the contract for a product at any time by writing to you if: (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; and/or (b) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

13.    If there is a problem with the product

13.1   How to tell us about problems. If you have any questions or complaints about the product, please contact our Customer Service team.

13.2  How we handle complaints. We will acknowledge your complaint within 5 working days and aim to resolve it within 10 working days. If you are not happy with our response, you can ask for it to be reviewed by a manager.

13.3   Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

13.4  In summary, if a product is faulty or not as described: you can reject it and ask for a refund within 30 days of receiving it; after 30 days you can ask us to repair or replace it, and if that does not put things right you can ask for a price reduction or a refund; and for the first six months, a fault is treated as having been there when you received the product unless we can show otherwise.

13.5   Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage or collection. Please contact our Customer Service team to arrange a return.

14.    Price and payment

14.1   Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the product you order.

14.2   We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

14.3   What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

14.4   When you must pay and how you must pay. We accept payment with Visa, Mastercard, Maestro and via Paypal. You must give us your payment details when you place your order. We will take payment when we dispatch the products to you.

15.    Our responsibility for loss or damage suffered by you

15.1   We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2   We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.2; and for defective products under the Consumer Protection Act 1987.

15.3   We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.    How we may use your personal information

16.1   How we may use your personal information. We will only use your personal information as set out in our Privacy & Cookie Policy.

17.    Other important terms

17.1   We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

17.2   Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.3   If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.4   Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

17.5   Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

© 2026 Core Communication Retail Limited. Registered in England number: 08301089.

Registered Address: 956 Buckingham Avenue, Slough, SL1 4NL