Product Warranty
At Core Accessories, we stand behind the quality of our products.
All Core Essentials products are covered by a 1 year warranty from the date of purchase, and all CORE+ products are covered by a 2 year warranty from the date of purchase.
This warranty covers manufacturing defects and faults that occur during normal use. It does not cover accidental damage, misuse, normal wear and tear, unauthorised modifications, or damage caused by improper handling.
This guarantee is given by Core Communication Retail Limited of 956 Buckingham Avenue, Slough, SL1 4NL, United Kingdom. It applies to products bought from this website for delivery in the United Kingdom.
How to make a warranty claim
If your product develops a fault within the applicable warranty period, please Customer Service team.
To help us process your claim as quickly as possible, please include:
- Your full name
- Order number or proof of purchase
- Product name
- A description of the fault
- Photographs showing the issue (where applicable)
- Your preferred contact details
Our team aims to respond to all warranty enquiries within 2 working days.
On occasions we may request additional information or ask for the product to be returned for inspection.
This guarantee is in addition to your legal rights and does not affect them. If a product is faulty you have rights against us under the Consumer Rights Act 2015 which are separate from this guarantee, which cover more than this guarantee covers, and which last for six years in England and Wales. Nothing in this guarantee limits those rights. Our Returns and Refunds pages explain how to use them.