Privacy and Cookie Policy
Last updated: July 2026
Introduction
Core Accessories ("we", "us" and "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookie Policy explains how we collect, use, store, share and protect your personal information when you visit our website, create an account, place an order, register a warranty, apply for a trade account, subscribe to marketing communications, contact our Customer Service team or otherwise interact with us.
It also explains your rights under UK data protection law and how you can exercise those rights.
Please read this Privacy & Cookie Policy carefully together with any other privacy notices we may provide when collecting or processing your personal information.
Who we are
Core Accessories is a trading name of Core Communication Retail Limited.
Data controller
Core Communication Retail Limited is the data controller responsible for the personal information collected through this website.
Company registration number: 08301089
VAT registration number: GB 151413351
ICO registration number: ZA273600
Registered office: Core Communication Retail Limited, 956 Buckingham Avenue, Slough, SL1 4NL, United Kingdom
Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions relating to this Privacy & Cookie Policy and our use of your personal information.
If you have any questions about this Privacy & Cookie Policy, including any requests to exercise your legal rights, please write to:
Data Protection Officer, Core Communication Retail Limited, 956 Buckingham, Avenue, Slough, SL1 4NL, United Kingdom
You may also contact our Customer Service team.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters. Further information is available at www.ico.org.uk.
We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact our Customer Service team first.
Information we collect
We may collect the following types of personal information:
Information you provide
- Name
- Email address
- Telephone number
- Company name (where applicable)
- Billing address
- Delivery address
- Account information
- Order information
- Payment information (processed securely by our payment providers)
- Warranty registration information
- Product reviews and feedback
- Marketing preferences
- Enquiry details submitted through our contact forms or when contact our Customer Service team
Information collected automatically
- IP address
- Device information
- Browser type and version
- Operating system
- Website usage data
- Cookie and tracking information
- Referring website or source
- Approximate location (derived from your IP address)
- Information about how you browse and interact with our website
We may also collect aggregated or anonymised information that cannot be used to identify you. This information helps us analyse website performance and improve our products and services.
How we use your information
We use your personal information to:
- Process and fulfil orders
- Manage your customer account
- Process payments and issue refunds
- Respond to enquiries and provide customer support
- Process returns, refunds and warranty claims
- Process trade account applications
- Register and administer product warranties
- Improve our products, services and website
- Personalise your shopping experience
- Maintain website security and prevent fraud
- Comply with legal and regulatory obligations
- Send service-related communications about your orders, account or products
- Send marketing communications where you have provided your consent or where otherwise permitted by law
We will only process your personal information where we have a lawful basis to do so under applicable data protection legislation.
These lawful bases include:
- Performing a contract with you.
- Complying with our legal obligations.
- Our legitimate interests are running and improving our website, products and services, preventing fraud, keeping our systems secure, and marketing our products to our existing customers.
- Your consent, where this is required (for example, certain marketing communications and non-essential cookies).
- We do not make decisions about you by automated means that produce legal effects for you or otherwise significantly affect you.
Marketing communications
Where you have opted in, or where you have bought a similar product from us and did not opt out when we collected your details, we may send you information about our products, promotions, offers and company updates.
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email.
- Updating your communication preferences in your account (where available).
- Contacting our Customer Service team
Please note that even if you opt out of marketing communications, we may still contact you with important service-related messages, such as order confirmations, delivery updates, warranty information or other communications relating to your purchases or account.
Sharing your information
We may share your personal information with trusted third parties where necessary to operate our business and provide our products and services, including:
- Payment service providers.
- Delivery and logistics partners.
- Website and ecommerce platform providers (including Shopify).
- Customer support providers.
- Marketing and email communication platforms.
- Analytics providers (e.g. Google Analytics 4).
- Professional advisers, insurers and regulatory authorities where required by law.
- Fraud prevention and security providers where necessary to protect our business and customers.
We require all third parties to respect the security of your personal information and to process it in accordance with applicable data protection laws.
We do not sell your personal information to third parties.
Sending your information outside the UK. Some of the providers we use, including our website platform and our analytics and advertising providers, store or access personal information outside the UK. Where that happens we rely on UK adequacy regulations for the country concerned or, where none apply, on the International Data Transfer Agreement or the UK Addendum to the European Commission standard contractual clauses. You can ask us for a copy of the safeguards we use by writing to us at the address below.
Data retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy & Cookie Policy or to comply with legal, accounting and regulatory requirements.
Typical retention periods include:
- Customer account information – while your account remains active and for a reasonable period afterwards where required.
- Order records – 6 years following the end of the relevant financial year.
- Warranty registrations – for the duration of the applicable warranty period and for a reasonable period afterwards where required.
- Marketing preferences – until you unsubscribe or withdraw your consent.
- Customer enquiries – 3 years from the date your enquiry is resolved.
Where personal information is no longer required, we will securely delete or anonymise it.
Your rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you.
- Request that inaccurate or incomplete personal information is corrected.
- Request the deletion of your personal information in certain circumstances.
- Request that we restrict the processing of your personal information.
- Object to our processing of your personal information.
- Withdraw your consent where processing is based on your consent.
- Our website is not intended for children under 16. We do not knowingly collect personal information about children, and if we learn that we have done so we will delete it.
- Request a copy of your personal information in a portable format, where applicable.
To exercise any of these rights, please write to our Data Protection Officer at the address set out in this Privacy & Cookie Policy or contact our Customer Service team.
We will respond to your request in accordance with applicable data protection legislation.
Data security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to employees, contractors and trusted third parties who have a legitimate business need to process it and who are subject to appropriate confidentiality obligations.
Whilst we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Cookies
Our website uses cookies and similar technologies to provide essential website functionality, improve your browsing experience, analyse website usage and support our marketing activities.
When you first visit our website, you will be presented with a cookie banner that allows you to accept, reject or manage your cookie preferences. You can update your preferences at any time through our cookie settings.
Essential cookies
These cookies are necessary for the operation and security of our website and cannot be disabled through our cookie preferences.
Examples include:
- Shopping basket functionality.
- Customer account login sessions.
- Security and fraud prevention.
- Website functionality and performance.
Analytics cookies
These cookies help us understand how visitors use our website, including which pages they visit and how they interact with the site. This information helps us improve website performance and the overall user experience
We use the following analytics services:
- Google Analytics 4
- Shopify Analytics
Marketing cookies
These cookies help us measure the effectiveness of our advertising and provide more relevant marketing content. They may also be used to understand whether visitors complete an action after seeing or clicking an advert.
Examples may include:
- Google Ads
- Meta Pixel
Managing cookies
You can manage your cookie preferences at any time through our cookie settings.
Most web browsers also allow you to control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.
A full list of the cookies we use, what each one does, whether it is set by us or by a third party and how long it lasts is available in our cookie settings. You can change or withdraw your consent at any time through those settings, and it is as easy to reject non-essential cookies as it is to accept them.
Third-party websites
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices, content or security of external websites. We encourage you to read the privacy policies of any third-party websites you visit.
Changes to this Privacy & Cookie Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information.
Any updates will be published on this page and will take effect from the date shown at the top of this policy.
Contact us
If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please write to:
Data Protection Officer
Core Communication Retail Limited
956 Buckingham Avenue
Slough
SL1 4NL
United Kingdom
You can also email us at contact@coreaccessories.co.uk or contact our Customer Service team using the form on our website