Refunds

Refunds will be processed back to your original payment method.

Where you have cancelled an order, we will refund you within 14 days of the day we receive the product back, or of the day you give us proof that you have sent it, whichever is earlier. We refund using the same payment method you used and we do not charge a fee.

Please allow up to 7 days for the refund to appear in your account, depending on your payment provider.

If you cancel, we will also refund what you paid for delivery out to you. Where you chose a faster delivery service, we refund the cost of our standard service.

Deductions from your refund

We will not refuse a refund because you have open or handle a product. We may reduce your refund where:

• The value of the product has been reduced because it was handled more than was needed to check it
• The product has been damaged after it was delivered to you
• You told us you were cancelling after the 14 day cancellation period had ended
• The product is sealed for hygiene reasons and has been unsealed, such as earphones, or was made to your specification

Faulty products

If a product is faulty you have rights against us which do not depend on our guarantee. If you tell us within 30 days of receiving it, you can reject it and we will refund you in full. After that you can ask us to:

• Repair or replace the product
• Reduce the price, or take the product back and refund you, where a repair or replacement does not put the fault right

These rights last for six years in England and Wales. For the first six months it is for us to show that the product was not faulty when you received it. Where a product is faulty we also pay the reasonable cost of returning it.

Need help?

For any questions regarding a return or refund, please contact our Customer Service team.

Please include your order number in all correspondence to help us assist you more quickly.

We aim to respond to all enquiries within 2 working days.