Returns

We want you to be completely satisfied with your purchase from Core Accessories.

Changed your mind?

If you have changed your mind, you can return your product within 14 days of receiving your order. You then have a further 14 days from telling us to send the product back to us.

We ask that returned products:  

• Are complete, with any accessories supplied with them
• Are sent back in their original packaging where you still have it
• Are sent back within 14 days of the day that you tell us you are cancelling

These are requests and not conditions of your refund. You are free to handle and inspect a product as you could have done in a shop. If you handle it more than that and its value is reduced as a result, we may deduct that amount from your refund, but we will not refuse the refund.

To arrange a return, please contact our Customer Service team and provide:

• Your name
• Order number
• Product name
• Reason for return

Our Customer Service team will provide instructions on how to return your item. Please note customers are responsible for the cost of returning items. Where a product is faulty, or is not what you ordered, we pay the cost of returning it.

You do not have to use our contact form to cancel. Any clear statement to us will do, by email or by post.

Incorrect or damaged items

If your order arrives damaged, not working, incomplete or incorrect, please contact our Customer Service team as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photographs where applicable

We aim to respond to all enquiries within 2 working days and will work with you to resolve the issue as quickly as possible.

If a parcel does not arrive at all, please tell us and we will deal with the carrier. Your order stays our responsibility until it reaches you, or someone you have asked to take it in, so you do not need to chase the carrier yourself.

Faulty products

If a product is faulty, please contact our Customer Service team. If you tell us within 30 days of receiving it, you can reject it and we will refund you in full. After 30 days you can ask us to repair or replace it, and if that does not put the fault right you can ask us to reduce the price or to take the product back and refund you. These rights come from the Consumer Rights Act 2015. They last for six years in England and Wales and they are not limited by our guarantee, and for the first six months it is for us to show that the product was not faulty when you received it. Our Product Warranty page sets out the separate guarantee we offer in addition to these rights.