Complaints

Last updated: July 2026

We want you to be happy with what you buy from us. If something has gone wrong, please tell us and we will put it right wherever we can.

How to complain

The quickest way to reach us is by email at contact@coreaccessories.co.uk. You can also use the contact form on this website.

So that we can help you quickly, please give us your order number, the product concerned, and a short description of what has gone wrong. If the complaint is about a product, photographs are often the fastest way for us to understand the problem.

What happens next

We will acknowledge your complaint within 5 working days of receiving it and give you the name of the person handling it.

We aim to give you a full answer within 10 working days. If we need longer, for example because we need to get the product back or ask the manufacturer, we will tell you why and when you can expect an answer from us.

If you are not happy with our answer, please reply and ask for it to be reviewed by a manager. A different person will look at your complaint and respond within 5 working days.

Your legal rights are not affected

This complaints procedure sits alongside your legal rights and does not replace or limit them. If a product is faulty, not as described or not fit for purpose, you have rights under the Consumer Rights Act 2015 which are set out on our Returns and Refunds page.

Company details

Core Communication Retail Limited, trading as Core Accessories

956 Buckingham Avenue, Slough, SL1 4NL, United Kingdom

Registered in England and Wales, company number 08301089