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FAQs

Ordering

How do I place an order?

Browse our product range, add items to your basket and complete checkout using your preferred payment method.

Can I amend or cancel my order?

If you need to amend or cancel an order, please contact our Customer Service team as soon as possible. We will do our best to help, although changes may not be possible once an order has been processed or dispatched.

Will I receive an order confirmation?

You will receive an order confirmation email shortly after placing your order.

Delivery

How long does delivery take?

Standard delivery typically takes 2–4 working days. Please visit our delivery page for full details.

How can I track my order?

Tracking details will be sent to you once your order has been dispatched.

Why did my order arrive in an Amazon box?

Orders are fulfilled by our delivery partner Amazon, helping us provide a reliable delivery service and order tracking across the UK.

My order hasn’t arrived. What should I do?

Please contact our Customer Service team and include your order number so we can investigate.

Returns & Refunds

Can I return an item if I change my mind?

Yes, if you have changed your mind, you can return your product within 14 days of receiving your order. Please see our returns page for full details.

I’ve changed my mind, how do I arrange a return?

Please contact our Customer Service team with your order number and details of the item you wish to return. You will receive instructions on how to return your item. Please note that customers are responsible for the cost of returning items.

My order is damaged, faulty or incorrect. What should I do?

Please contact our Customer Service team with your order number and details of the issue. Where applicable, please include photographs to help us investigate and resolve the problem as quickly as possible.

When will I receive my refund?

Once your refund has been processed, please allow up to 7 days for it to appear in your account, depending on your payment provider. Please see our refunds page for full details.

Warranty

What warranty is included with Core products?

Core Essentials products are covered by a 1 year warranty and CORE+ products are covered by a 2 year warranty from the date of purchase.

How do I make a warranty claim?

Please contact our Customer Service team with proof of purchase, product details and a description of the fault.

What does the warranty cover?

The warranty covers manufacturing defects and faults that occur during normal use. Please see our Product warranty page for full details.

Contact us

How can I contact Customer Service?

Please contact our Customer Service team and a member of our team will be happy to assist.

How quickly will I receive a response?

We aim to respond to all enquiries within 2 working days.